Contact Support
Need help with your headshots? Our support team is here to assist you with any questions or technical issues.
Get in Touch
Whether you're experiencing technical difficulties, have questions about your order, or need assistance with the generation process, we're here to help.
Important: Photo Review Policy
To resolve technical issues or address specific concerns with your headshot generation, our support team may need to review your uploaded photos. This human intervention only occurs when necessary to diagnose problems and provide effective solutions.
How We Can Help
Here are the most common areas where our support team can assist you
Photo Upload Issues
Problems with uploading photos, file format errors, or upload failures
Generation Problems
Issues with AI processing, poor results, or generation failures
Payment & Billing
Payment issues, billing questions, or refund requests
Account Support
Account access, password resets, or profile management
What to Expect
Information about our support process and response times
Response Time
We typically respond within 2-4 hours during business hours
Privacy & Security
All support communications are handled with strict confidentiality
Photo Review Policy
Human review of photos only occurs when necessary to resolve technical issues
Getting the Best Support
Help us help you faster by including these details in your support request
Include in Your Email:
The email associated with your account
Payment confirmation or order number if available
What happened and what you expected to happen
Visual evidence helps us diagnose issues faster
Common Issues & Solutions:
Try different browser, check file size (<10MB), ensure JPG/PNG format
Check card details, try different payment method, contact your bank
Processing typically takes 5-10 minutes, check spam folder for delivery email
Try password reset, clear browser cache, use incognito mode
Your Privacy is Protected
Confidential Support: All support communications are handled with strict confidentiality by authorized personnel only.
Secure Data Handling: Any photos reviewed for technical support are handled according to our privacy policy and deleted after issue resolution.
Audit Trail: All support activities involving photo access are logged and audited for compliance and security.